Returns & Exchanges

At Avocado Green Mattress, we are committed to your comfort and the planet's health, offering a 365-day sleep trial to ensure your new organic mattress is the perfect fit for your home. If you are not completely satisfied, we make the return process simple and sustainable by prioritizing local donations over landfills.

1

Initiate Your Request

Contact our customer experience team via our support portal or email after the required 30-day break-in period to begin your return or exchange process.

2

Verification & Approval

Provide your order number and photos of the product to confirm it is in donor-ready condition, free of stains, tears, or structural damage.

3

Sustainable Pick-up

We will coordinate with a local non-profit organization or a professional recycling partner to schedule a convenient time to remove the mattress from your home.

4

Full Refund Processing

Once we receive confirmation of the donation or pickup, we will issue a full refund to your original payment method, excluding any original shipping or white-glove delivery fees.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing